Arts and Sciences Technology Services ongoing support

March 19, 2020

Arts and Sciences Technology Services ongoing support

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Aerial view of Ohio State Oval
Description

As a part of the college’s COVID-19 response effort, Arts and Sciences Technology Services wants to ensure everyone’s health and safety remains a top priority; therefore, the ASCTech Service Desk will be focusing primarily on phone, ticket and remote support. Any face to face support will be limited to pre-scheduled appointments only. Our operating hours will remain Monday-Friday, 8 a.m. to 5 p.m. with limited phone support 8 a.m. to 5 p.m. Saturdays and Sundays.
 
As we are in the process of moving faculty and staff to remote work, we are receiving a large amount of calls, tickets and requests. Due to increased volume of requests, our technicians are often busy and are unavailable for immediate response. Please be aware that we are responding as quickly as we can, and your issue will be addressed by a technician as soon as one becomes available. 

The best ways to contact us are

  1. Ticket request
  2. Email at asctech@osu.edu
  3. Phone at 614-688-4447

As many people are working remotely, please make sure to leave your name, a description of your request and your telephone number for callback.