ASCTech continues to bring the best service and technology to the College of Arts and Sciences.
We are here to support the technology needs for teaching and research.
100%
Carmen Adoption
4000+
Courses Converted to Virtual Learning
3000+
Faculty and Staff transitioned to telework
Autumn 2019
62.7% Carmen adoption rate
Spring 2020
100% Carmen adoption rate
May 1, 2019 to April 30, 2020
- 15441 tickets opened, 14187 tickets closed
- 92% closure rate, with typical time to closure of 11.4 business hours
March 1, 2020 to May 13, 2020
- 3333 tickets opened, 3153 tickets closed
- 95% closure rate, with typical time to closure of 3.6 business hours
Distance Learning
- Migration 4,000+ classes in two weeks
- Updated distance learning teaching handbook
Digital Flagship iPads
- Continued to expand iPad support by rolling out iPads to units awarded a Digital Flagship Cohort iPad bundle
Virtual Reality (VR)
- Created on-site VR experiences
- Developed first VR application
Digital Media Studio
- Digital Media Studio supported "Much a Zoom about Nothing," a remotely staged play with the Department of English
Swell Application
- Project to conduct a comprehensive and detailed modeling and analysis of student well-being using modern machine learning methods and data acquisition techniques.
- Construction of deep neural network (DNN) models based on a large number of potential influencing factors, including daily activities, social network usage, sleep, and diet patterns
- Creation of a mobile app to facilitate data acquisition.
- App will use modern visual communication techniques to enhance user experience and encourage user participation.
Grant Funded Projects
- SWELL APPLICATION | Office of Research Funding | "Goes Live" Sept of 2020
- CAAP
- Origins Project | Private Funding
- StemCoding | Private and Public Funding
iOS Swift
- Learning & expanding possibilities with our portfolio of applications
Telework transition
- Assisted faculty and staff in transition to work from home
- Provided home delivery for loaner equipment
- Arranged mobile hotspots for individuals with no internet access
Ongoing remote support
- Supporting systems at home via phone and remote screen sharing
- Assisting with connecting systems at home with campus computing services
- Keeping systems on campus running
- VPN connections: Increased average peak of 100 concurrent sessions during the day to average peak of 420 concurrent sessions
- Improving computer software patching and rollout of critical software updates, particularly for remote computers
Guacamole rollout
- Provides easy access to remote Windows computers from web browser
- Aprox 50 students using it to remotely access labs and aprox 910 faculty/staff using it to access their desktops
Unity
- Unity hit 2,000,000th job milestone and is using 100+ nodes
- Bringing more 132 new researchers onto Unity since 7/1/19
Online Computer Lab Classes
- Facilitation of online computer lab classes using OSC, such as Stat 2480 which can now use student iPads
- This can be a model for post-pandemic remote classes
Business Continuity
- Functioned as a lead in the coordination of continuity of operations efforts during the ongoing COVID-19 crisis
ICARUS
- Rolled out new program, ICARUS, to help research labs implement better computer and data security in ways that minimize impact on the research lab
Information Security Self-Assessment (ISSA)
- Coordinated the collection and submission of college aggregated risk and security control data in response to the 260 questions on the university’s ISSA
Security Best Practices
- Researched and wrote a number of standards and practices documents including the ASC Risk Management Strategy, the ASC Incident Response, Business Continuity and Disaster Recovery plans, and Leadership Initiatives
- Consulted extensively with ASCTech’s Infrastructure Team on designing and building more resilient and better secured server systems and data backup mechanisms
Drupal 8 Standard Site
- Migrated 87 sites from Drupal 7 to the new Drupal 8 Standard Site template
(May 2019 – May 2020)
- Added functionality to template
- Research Projects
- Online Newsletter
- Photo and Video Gallery
Ecommerce
- Created the School of Music online store on the new university ecommerce platform, NelNet
Digital Accessibility
- Took training to learn new university policy rules
- Created procedures to review software for digital accessibility
- Completed annual scorecard and audit to assess where the college is in digital accessibility