Telework transition

• Assisted faculty and staff in transition to work from home
   
• Provided home delivery for loaner equipment
   
• Arranged mobile hotspots for individuals with no internet access

Ongoing remote support

• Supporting systems at home via phone and remote screen sharing
   
• Assisting with connecting systems at home with campus computing services
   
• Keeping systems on campus running
   
• VPN connections: Increased average peak of 100 concurrent sessions during the day to average peak of 420 concurrent sessions
   
• Improving computer software patching and rollout of critical software updates, particularly for remote computers

Guacamole rollout

• Provides easy access to remote Windows computers from web browser
   
• Aprox 50 students using it to remotely access labs and aprox 910 faculty/staff using it to access their desktops

Business Continuity

• Functioned as a lead in the coordination of continuity of operations efforts during the ongoing COVID-19 crisis

ICARUS

• Rolled out new program, ICARUS, to help research labs implement better computer and data security in ways that minimize impact on the research lab

Information Security Self-Assessment (ISSA)

• Coordinated the collection and submission of college aggregated risk and security control data in response to the 260 questions on the university’s ISSA

Security Best Practices

• Researched and wrote a number of standards and practices documents including the ASC Risk Management Strategy, the ASC Incident Response, Business Continuity and Disaster Recovery plans, and Leadership Initiatives
   
• Consulted extensively with ASCTech’s Infrastructure Team on designing and building more resilient and better secured server systems and data backup mechanisms