Ohio State is in the process of revising websites and program materials to accurately reflect compliance with the law. While this work occurs, language referencing protected class status or other activities prohibited by Ohio Senate Bill 1 may still appear in some places. However, all programs and activities are being administered in compliance with federal and state law.

ASCTech Success Sheet 2019-20

ASCTech Success Sheet 2019-20

ASCTech continues to bring the best service and technology to the College of Arts and Sciences.

We are here to support the technology needs for teaching and research.

100%
Carmen Adoption
4000+
Courses Converted to Virtual Learning
3000+
Faculty and Staff transitioned to telework
Carmen Canvas

Autumn 2019

62.7% Carmen adoption rate

Spring 2020

100% Carmen adoption rate

May 1, 2019 to April 30, 2020

  • 15441 tickets opened, 14187 tickets closed ​​
     
  • 92% closure rate, with typical time to closure of 11.4 business hours

 

March 1, 2020 to May 13, 2020

  • 3333 tickets opened, 3153 tickets closed
     
  • 95% closure rate, with typical time to closure of 3.6 business hours
Customer Service icon

Academic Technology

Digital Flagship plus ipad

Distance Learning

  • Migration 4,000+ classes in two weeks
  • Updated distance learning teaching handbook
     

Digital Flagship iPads

  • Continued to expand iPad support by rolling out iPads to units awarded a Digital Flagship Cohort iPad bundle
     

Virtual Reality (VR)

  • Created on-site VR experiences
  • Developed first VR application
     

Digital Media Studio

Much a Zoom about Nothing

Application Development

Swell Application 

  • Project to conduct a comprehensive and detailed modeling and analysis of student well-being using modern machine learning methods and data acquisition techniques.
     
  • Construction of deep neural network (DNN) models based on a large number of potential influencing factors, including daily activities, social network usage, sleep, and diet patterns
     
  • Creation of a mobile app to facilitate data acquisition.
     
  • App will use modern visual communication techniques to enhance user experience and encourage user participation.
     

Grant Funded Projects 

  • SWELL APPLICATION | Office of Research Funding | "Goes Live" Sept of 2020
     
  • CAAP
     
  • Origins Project | Private Funding
     
  • StemCoding | Private and Public Funding
     

iOS Swift

  • Learning & expanding possibilities with our portfolio of applications 
Swell App screen on phone

Operations

Dog with head on laptop

Telework transition

  • Assisted faculty and staff in transition to work from home
     
  • Provided home delivery for loaner equipment
     
  • Arranged mobile hotspots for individuals with no internet access

 

Ongoing remote support

  • Supporting systems at home via phone and remote screen sharing
     
  • Assisting with connecting systems at home with campus computing services
     
  • Keeping systems on campus running
     
  • VPN connections: Increased average peak of 100 concurrent sessions during the day to average peak of 420 concurrent sessions
     
  • Improving computer software patching and rollout of critical software updates, particularly for remote computers

 

Guacamole rollout

  • Provides easy access to remote Windows computers from web browser
     
  • Aprox 50 students using it to remotely access labs and aprox 910 faculty/staff using it to access their desktops

Research Support

Virtual Computer Lab

Unity

  • Unity hit 2,000,000th job milestone and is using 100+ nodes
     
  • Bringing more 132 new researchers onto Unity since 7/1/19

 

Online Computer Lab Classes

  • Facilitation of online computer lab classes using OSC, such as Stat 2480 which can now use student iPads
     
  • This can be a model for post-pandemic remote classes
Unity

Risk Management

Business Continuity

  • Functioned as a lead in the coordination of continuity of operations efforts during the ongoing COVID-19 crisis

 

ICARUS

  • Rolled out new program, ICARUS, to help research labs implement better computer and data security in ways that minimize impact on the research lab

 

Information Security Self-Assessment (ISSA)

  • Coordinated the collection and submission of college aggregated risk and security control data in response to the 260 questions on the university’s ISSA

 

Security Best Practices

  • Researched and wrote a number of standards and practices documents including the ASC Risk Management Strategy, the ASC Incident Response, Business Continuity and Disaster Recovery plans, and Leadership Initiatives
     
  • Consulted extensively with ASCTech’s Infrastructure Team on designing and building more resilient and better secured server systems and data backup mechanisms
Data Security

Web Services

Standard site template showing on various devices

Drupal 8 Standard Site

  • Migrated 87 sites from Drupal 7 to the new Drupal 8 Standard Site template 
    (May 2019 – May 2020)
     
  • Added functionality to template
    • Research Projects
    • Online Newsletter
    • Photo and Video Gallery

 

Ecommerce

 

Digital Accessibility

  • Took training to learn new university policy rules
     
  • Created procedures to review software for digital accessibility
     
  • Completed annual scorecard and audit to assess where the college is in digital accessibility